FAQS

General Information
• What products do you sell?
- We offer a range of wooden gifts, décor items, and Islamic journals.

• How can I contact you?
- You can reach us via email at artistrytaints@gmail.com, or use the contact form on our website.

• Do you have terms and conditions for using your site?
-Yes, please refer to our Terms and Conditions page to understand the policies regarding product purchases, shipping, and returns.

• Can I use content from your website?
- All content, including images and descriptions, is protected by intellectual property laws. Please contact us for permission if you'd like to use any material.

Ordering and Payments
• How do I place an order?
- Browse our website, add items to your cart, and follow the checkout process. You’ll receive an email confirmation once your order is placed.

• What payment methods do you accept?
- We accept credit cards and PayPal for all purchases.

• Can I change or cancel my order after placing it?
- Unfortunately, we cannot modify or cancel orders once they’ve been processed. However, please reach out to us as soon as possible, and we’ll do our best to assist you.

Shipping and Delivery
• Do you offer international shipping?
- Yes, we ship to both the UK and internationally. Shipping fees will be calculated at checkout. Please note that international shipping may take up to 10 days, depending on customs and external factors. If you need your order more urgently, feel free to message us, and we can arrange a faster courier for an additional cost.

• How long does shipping take?
- Delivery times depend on your location and the shipping method chosen. You’ll be notified with tracking details once your order ships.

• How do I track my order?
- Once your order has been shipped, we will send you a tracking number via email, which you can use to track your package.

Returns and Refunds
• What is your return policy?
- We do not accept returns for any items once they have been delivered. Please ensure you review your order carefully before completing the purchase.

• Can I return an item if I change my mind?
- We do not accept returns for any items once they have been delivered. Please ensure you review your order carefully before completing the purchase.

Order Issues
• What should I do if I have issues with my order?
- If there’s a problem with your order, please contact us immediately, and we’ll assist you with resolving the issue.